The publication that the reader has in his hands is actually a made-to-order book. Its primary clients and customers are university students and students in the bachelor's degree in the field of social work. Their expectation was to have the theory and methods of social work in one publication, which would serve them not only as study material for partial exams, but also for state final exams in their field.

INTRODUCTION

Every human work is created in a specific time and space, which not only affects it, but also gives it a certain conditionality. The publication that the reader has in his hands is actually a made-to-order book. Its primary clients and customers are university students and students in the bachelor's degree in the field of social work. Their expectation was to have the theory and methods of social work in one publication, which would serve them not only as study material for partial exams, but also for state final exams in their field.

The time of writing the publication is the period when all higher education institutions are preparing for comprehensive accreditation. In order for schools and teachers to have enough points for the needs of accreditation, a certain "accreditation pathology" occurs. Since monographs have a higher point rating, university teachers should be careful not to present the book as a teaching text and in no case should they mention students as its addressees. In a similar spirit, they must also instruct the reviewers so that the officials do not eventually transfer the book from the monograph category to the "lower category" of university textbooks or perhaps scripts. In this context, we, as authors, stood against this current and the publication is primarily addressed to students of the field of social work. On the other hand, we decided to move the professional level so that its scientific value is also preserved.

The publication was not born "on a green field", but is a continuation and addition to a series of several books by authors, mainly in the field of social work methods: Mátel, Oláh, Schavel et al. Selected chapters from methods of social work I (2011), Mátel, Hardy et al. Selected chapters from methods of social work II (2012), Mátel Methods and approaches in social work (2013), Schavel, Oláh Social counseling and communication (2010), Schavel et al. Supervision in Social Work (2013). Many of the ideas that readers will encounter in the theory sections have been outlined in Mátel, Schavel et al. Applied social pathology in social work (2011) and Mátel et al. Ethics of social work (2010, 2012).

Two more important events influenced the content of the publication. The first is international events in the field of social work. We are in the period when a new international definition of social work is being created to replace the older "Montreal definition" of the International Federation of Social Workers and the International Association of Schools of Social Work from 2000. The second is a national event. In Slovakia, we are in a period when the Ministry of Labour, Social Affairs and Family, in cooperation with a working group composed of representatives of schools of social work, has published a draft law on social work and on the conditions for the performance of social work. In it, several innovative steps have already been introduced with regard to the improvement of the institutional conditions for the performance of social work, for example the establishment of a chamber of social workers, or continuous education of social workers.

The combination of theory and methods of social work was intentional by the authors of the book. The theory of social work is not only closely connected with practice, but to a large extent it is also determined by it. If the publication reaches the hands of social workers in direct work with the client, we consider the fact that the desire for lifelong learning remained inside them as the first success. A greater achievement would be if social workers were inspired by the need for critically reflective practice. The greatest success would be if social workers tried to theorize their own practice.

Andrej Mátel, Milan Schavel The publication in this edition is no longer on sale. Superseded by the 2015 edition: http://www.prohuman.sk/socialna-praca/teoria-a-metody-socialnej-prace

CONTENT

1 SOCIAL WORK 1.1 DEFINING SOCIAL WORK 1.1.1 Global definition of social work 1.1.2 National and professional definitions of social work 1.2 SOCIAL WORK AS A PROFESSION 1.2.1 Profession, helping professions 1.2.2 Social work as an independent profession 1.3 SOCIAL WORKERS 1.3.1 Professional roles of social workers 1.3.2 Orientations of social workers 1.4 EDUCATION OF SOCIAL WORKERS 1.4.1 Selected milestones of the historical development of education 1.4.2 Gradual education of social work after 1989 1.4.3 Global education standards 1.4.4 Theoretical aspects of education in social work 1.4.5 Profile of the graduate 1.4.6 Lifelong learning 1.5 TARGET OBJECTS OF SOCIAL WORK – CLIENTS AND THE SOCIAL ENVIRONMENT 1.5.1 Clients of social work 1.5.2 Development and humanitarian aid 1.5.3 Social environment as an object of social work 1.6 SOCIAL WORK AS A SCIENTIFIC FIELD 1.6.1 Methodology 1.6.2 Scientific methods 1.6.3 Research in social work 1.6.4 Scientific terminology 1.6.5 Theory of social work 1.6.6 Paradigms of social work 1.7 INTERDISCIPLINARY CHARACTER OF SOCIAL WORK 1.7.1 Philosophy, ethics and social work 1.7.2 Social work and social policy 1.7.3 Sociology and social work 1.7.4 Pedagogical disciplines and social work 1.7.5 Psychology and social work 1.7.6 Health professions and social work 1.7.7 Legal sciences and criminology in relation to social work 1.7.8 Economics, economics and social work 1.7.9 Charity work and social work

2 METHODS OF SOCIAL WORK - INTRODUCTION 2.1 HISTORICAL DEVELOPMENT OF SOCIAL WORK METHODS 2.2. METHODS AND TECHNIQUES OF SOCIAL WORK 2.3 APPROACHES IN SOCIAL WORK 2.4 METHODOLOGY OF SOCIAL WORK 2.5 CLASSIFICATION OF METHODS / METHODOLOGY OF SOCIAL WORK 2.6 THEORY, METHODS, PRACTICE AND EDUCATION IN SOCIAL WORK

3 CASE SOCIAL WORK 3.1 SELECTED THEORIES AFFECTING THE CASE WORK 3.1.1 Human-centered approach 3.1.2 Logotherapy 3.1.3 Cognitive-behavioral theories 3.1.4 Task-oriented approaches 3.2 PRINCIPLES OF ETHICALLY SENSITIVE CASE SOCIAL WORK 3.3 STAGES OF SOCIAL WORK 3.3.1 Registration stage 3.3.2 Diagnostic stage 3.3.3 Stage of designing solutions 3.3.4 Stage of social intervention 3.3.5 Stage of ending the intervention 3.4 CASE STUDY

4 SOCIAL CONSULTING 4.1 CONSULTING IN THE SOCIAL SPHERE 4.2 SOCIAL CONSULTING 4.2.1 Development of social counseling in the world and in Slovakia 4.2.2 Specifics of social counseling 4.2.3 Levels of social counseling 4.2.4 Areas of use of social counseling

5 MEDIATION 5.1 DEFINING MEDIATION AND ITS LEGISLATIVE FRAMEWORK IN THE SR 5.2 OBJECTIVES AND BENEFITS OF MEDIATION 5.3 AREAS OF MEDIATION AND CONFLICTS 5.4 MEDIATION AS A METHOD OF SOCIAL WORK 5.5 BASIC PRINCIPLES WHEN APPLYING MEDIATION 5.6 STAGES OF MEDIATION

6 CRISIS INTERVENTION 6.1 CRISIS 6.2 CRISIS INTERVENTION 6.2.1 Crisis intervention as a theory of social work 6.2.2 Crisis intervention as a practical activity

7 MANAGEMENT 7.1 MANAGEMENT AS A PROCESS AND SCIENCE 7.2 MANAGEMENT IN SOCIAL WORK 7.2.1 Self-management of the social worker 7.2.2 Case Management 7.2.3 Social worker as a manager of a social organization

8 PROJECTING 8.1 REASONS FOR WRITING PROJECTS 8.2 TYPOLOGY OF PROJECTS 8.3 SOCIAL PROJECTS 8.4 PROJECT MANAGEMENT PROCESS 8.4.1 Project team – human resources management 8.4.2 Monitoring the progress of activities on the project - monitoring 8.4.3 Change Management

8.5 MEASUREMENT CRITERIA OF SUCCESS 8.6 EVALUATION – EVALUATION OF THE PROJECT 8.7 FINANCING OF SOCIAL PROJECTS 9 SUPERVISION 9.1 SUPERVISION – CHARACTERISTICS OF THE TERM 9.2 HISTORICAL SKETCH OF THE DEVELOPMENT OF SUPERVISION 9.3 SUPERVISION IN SLOVAKIA 9.4 FORMS AND TYPES OF SUPERVISION 9.5 OBJECTIVES IN SUPERVISION 9.6 FUNCTIONS OF SUPERVISION 9.7 FOCUS OF SUPERVISION

10 ADMINISTRATION IN SOCIAL WORK 10.1 DOCUMENTATION MANAGEMENT IN SOCIAL SERVICES 10.2 INFORMATION MANAGEMENT AND KNOWLEDGE MANAGEMENT TERMINOLOGY 10.3 DATA PROCESSING 11 COMMUNICATION IN SOCIAL WORK (THEORY AND PRACTICE) 11.1 COMMUNICATION IN SOCIAL WORK 11.2 VERBAL AND NON-VERBAL COMMUNICATION 11.3 METHODS OF COMMUNICATION IN PROFESSIONAL ACTIVITIES 11.4 PRINCIPLES OF OPTIMUM COMMUNICATION 11.5 NEGATIVE MANIFESTATIONS IN COMMUNICATION 11.6 CONVERSATION AS A MEANS OF COMMUNICATION

APPENDICES: APPENDIX NO. 1 ANAMNETIC SHEETS 432 APPENDIX NO. 2 CASE STUDY 435 APPENDIX NO. 3 SECURITY PLAN 438 APPENDIX NO. 4 TABITA N.O. ORGANIZATION PROJECT 441

Authors: doc. PhDr. Ph.Dr. Andrej Mátel, PhD., mim. prof. (chapters 1, 2, 3, 5-7, 10) prof. PaedDr. Milan Schavel, PhD. (chapters 4-7, 9, 11, subsection 1.7.4) prof. MUDr. Eva Grey, PhD. (Chapter 3) doc. PhDr. Mária Machalová, CSc. (chapter 11) PhDr. Mária Kovaľová, PhD. (chapters 8,10) Ing. Magdaléna Šišová (subchapter 1.7.8)

Lecturers: doc. PhDr. Emília Vranková, PhD. PhDr. Katarína Minarovičová, PhD.

Reviewers: prof. PhDr. Ján Gabura, CSc. University of Constantine the Philosopher in Nitra doc. PhDr. Peter Brnula, PhD. Comenius University in Bratislava doc. PhDr. Ing. Emília Janigová, PhD. Catholic University in Ružomberok

Publisher: Society for the Development of Social Work Release year: 2013 First edition Number of pages: 446 Print: BEKI Design s.r.o., Košice Quantity: 250 pcs ISBN: 978-80-971445-1-7