KOVAĽOVÁ, Mária – MÁTEL, Andrej– ŠTEPANOVSKÁ, Martina (eds.) According to the findings so far, there is no comprehensive documentation system in place in the majority of social service facilities in Slovakia or in the surrounding post-communist countries, which would correspond directly to the concept of holistic care for a person and would be integrated into the process of permanent improvement of the quality of services, that is, it could be taught as a system at school and applied in practice. Preface

According to the findings so far, there is no comprehensive documentation system in place in the majority of social service facilities in Slovakia or in the surrounding post-communist countries, which would correspond directly to the concept of holistic care for a person and would be integrated into the process of permanent improvement of the quality of services, that is, it could be taught as a system at school and applied in practice. We understand the documentation system as one of the direct tools for improving the quality of services in social service facilities, the appropriate adaptation and introduction of which has a direct and immediate impact on improving the quality of the service. Some social service facilities keep documentation partially. However, documentation management is not ensured by a written procedure that would have the characteristics of managed documentation of written rules.

The first observation from practice: the documentation is inconsistent, difficult to review and even more difficult to evaluate. Due to the fact that the processes were not defined, there was no unified professional terminology and neither the quality goals and quality plans of individual activities nor the professional standards for the performances were set, it is not possible to ensure the evaluation of the outputs from the documentation.

The second finding from practice: Social service facilities implement a large number of services that are not sorted according to inputs and outputs to the processes. More people participate in these processes and performances. To ensure optimal care, it is essential that each staff person knows what another staff person was doing, either at a different time or in a different process. Therefore, as an important work tool for quality, we can determine the management of controlled documentation at this point.

The third finding from practice: Documentation about the client is "scattered", that is, separated into individual departments (care, nursing, rehabilitation, counseling, etc.) and therefore we cannot provide a complete picture of the client, which would help us develop a methodical procedure with complex care and an individual approach.

Evidence we can name:

  • practice shows that thanks to the documented system, the efficiency of the equipment's operation is permanently improved;
  • the number of neglect, errors, omissions and competence disputes is permanently reduced;
  • proof of participation in quality assurance measures is strongly demanded from clients and other interested partners. It is possible to keep this evidence in black and white with the corresponding directive and evidence documentation;
  • the documentation allows the organization to demonstrate its transparency in relation to quality and controllability from afar and to afar, thereby ensuring credibility with clients.

From our experience, we have also noted other reasons that serve as:

  • documents for system evaluation (internal and external audit;
  • materials for quality analysis and quality improvement;
  • documents as evidence of quality capability for clients, insurance companies, and other interested partners;
  • documents for worker qualification and worker motivation.

The inconsistency of the documentation together with the lack of qualified recommendations in the field of social and health documentation leads to a decrease in its quality.

The above-mentioned findings and reasons led us not to leave the issue only on the shoulders of managers and professional employees in social service facilities or in the field, but to open a new professional dialogue for pedagogical workers in the academic community as well. From the conference, we expect the first suggestions and questions from practice and a joint swot analysis of the current state in the given issue of administration and documentation.

Since social work is part of the Institute of Dr. P. Blahu in Skalica University of Applied Sciences of St. Elizabeth is closely associated with the nursing and medical fields, a special part of the collection will be dedicated to contributions from these fields, which were presented at the conference in a separate section.

I believe that thanks to the lecturers, but also to the discussants from practice, we will be able to fulfill the goal of the international professional conference.

Mária Kovaľová

In Skalica, November 10, 2011

CONTENT

I. SECTION OF SOCIAL WORK

Administration and managed documentation Mária KOVAĽOVÁ

Ethically sensitive administration and documentation in social services Andrej MÁTEL

STN EN ISO 9000 and quality conditions in the Social Services Act Ondrej BUZALA

Social programs implemented in the municipality of Bzina and the possibilities of their exact measurement Ján BEŇUŠ, Daniela GIERTLIOVÁ

II. SECTION OF MEDICINE AND NURSING

Provision of health care and informed consent Zdenko MIKULICKA

Management of care for non-healing wounds in the home environment Júlia POLÁKOVÁ, Henrieta NOVKOVÁ

Obesity in childhood - possibilities of its prevention Dagmar MIKULIČKOVÁ

School youth and sports Daniel CRUEL

Psychological and physical changes in women during menopause Henrieta NOVKOVÁ, Júlia POLÁKOVÁ

Published by: ELISABETH Civic Association ISBN: 978-80-970567-2-8 EAN: 9788097056728